Counseling Services


ROZAN HELP LINE


Overview:

Rozan’s Help Line (RHL) provides counseling support to children, youth and women. The Help Line specifically addresses the following issues: violence against women, child sexual abuse, sexual and reproductive health, and other psychological and emotional concerns. 
 
Telephone counseling is available six days a week (Monday to Saturday) 
from 10:00am – 6:00pm  
For Telephonic Counseling our Toll free number: 0800-22444
In person Counseling : 051-2890505-7
E-mail Counseling : helpline@rozan.org
 

Ever since Rozan’s foundation, counseling for vulnerable groups especially women, youth and children have been its key strategy. In 2009 it set up its nation-wide telephone counseling service.

For the first 10 years since 2001, the Helpline focused exclusively on youth issues and provided support to over 40,000 young callers on a number issues such as psychosocial issues including family/ relationships problems, self-confidence, anxiety and depression; and reproductive health concerns and  pathology.  Caller issues, concerns and profile (while ensuring confidentiality) have been documented by the Helpline and are available in the form of reports.(Rozan publication link)

Counseling is offered through one to one, in-person sessions, a toll-free telephone service and through community camps in areas where Rozan has direct outreach programmes. The Help Line also provides support for crisis cases, e.g., survivors of rape and child sexual abuse, including referral for medical support, police, legal and shelter.
 
Issues:
 
RHL provides information, counseling, guidance, and emotional support to youth, women and children in the following areas:
  • Child sexual abuse
  • Domestic Violence
  • Academic and career concerns
  • Sexual and reproductive health concerns
  • Bullying and peer pressure
  • Family and relationship problems
  • Anger management
  • Sexual Harassment
  • Depression
  • Stress
  • Sleep disturbances
  • Anxiety
  • Low self-esteem
At Rozan we ensure that support and information is provided in a non-judgmental and non-threatening environment. All the services to this end retain strict confidentiality.
 
  

Services:

  • Telephone Counseling:


    Telephone counseling is available six days a week (Monday to Saturday) from 10:00am – 6:00pm, Our toll free number: 0800-22444

  • In-person Counseling Service:


    In-person counseling, especially for women and children, is available from Monday to Friday (10:00am - 5:00pm).
    In person counseling number: 051-2890505-6

  • Letter Counseling Service


    Letter counseling is offered to callers from areas where telephonic service is not available. 
    Postal Address: 
    Rozan Help Line, P.O. Box # 1298, Islamabad, Pakistan
  • Counseling camps:


    RHL counselors also provide counseling to women and children by holding counseling camps in
    communities.
  • Referral Services:


    Rozan Helpline has an extensive referral system in Peshawar, Islamabad/Rawalpindi, Chakwal, Jehlum, Hyderabad and Lahore. These linkages are maintained via telephone, email and visits.
  • E-Mail Counseling Service:


    E-mail counseling is also available; and. RHL ensures a response within ten working days.
    E-mail Address : helpline@rozan.org